How can we help you celebrate? 🎉
Find answers to common questions or get in touch with our support team
Browse by Category
Getting Started
New to Happy Birthday Mate? Start here!
•How do I create an account?
•What is a Birthday Tribe?
•How do I set up my profile?
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Birthday Walls
Create beautiful photo galleries for your celebration
•How do I create a Birthday Wall?
•When can I create my wall?
•Can I add frames to my photos?
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Birthday Tribes
Connect with people who share your birthday
•What is a Birthday Tribe?
•When does the Tribe Room open?
•Can I invite guests to my Tribe Room?
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Gifts & Cards
Send digital gifts and celebration cards
•How do I send a digital gift?
•What types of gifts are available?
•How do I activate a gift I received?
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Birthday Buddy
Get matched with a birthday twin
•What is a Birthday Buddy?
•How does the matching work?
•Can I decline a match?
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Account & Profile
Manage your account and preferences
•How do I change my profile picture?
•Can I update my birthday?
•How do I change my password?
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Privacy & Safety
Your privacy and safety matters
•How is my data protected?
•Who can see my profile?
•Can I report inappropriate content?
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Troubleshooting
Common issues and solutions
•I can't log in to my account
•My photos aren't uploading
•I'm not receiving emails
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Still need help?
Can't find what you're looking for? Our support team is here to help you celebrate!